FAQ

How do I book?

To proceed with a booking please click on the red ” BOOK NOW” button at the bottom of your quote and submit a booking form. Once we receive this your request will be actioned.

Is it available?

Your booking requests are automatically sent (24 hours a day) to the Hotel or Supplier for confirmation. Final Confirmations on booking requests are generally within 24 hours (up to 48 hours over weekends) Until you have received a confirmation of your booking.

How can I contact you?

If you need assistance we are happy to help. You can either email us or you can phone us @ 09021423940.

Our office hours are Monday to Friday 09:00 am to 5.00pm . Outside of these hours we have staff processing bookings who are contactable available via email at res@travelonline.com.

What if I don't hear from you after I have made the booking request?

We respond to all booking requests. It’s possible our emails may be filtered out by some Spam programs, so please check your Junk folders just in case. If you do not receive a response from us please contact us by email or by phone 09021423940 or for urgent queries email res@travelonline.com.

Hotmail/Yahoo addresses: If you have a Hotmail or Yahoo email address, please check your junk mail folder as these providers often send emails/PDF’s straight there and not to your inbox.

Do you charge Merchant Fees?

There are no Merchant Fees charged using Credit Card or PayPal for deposit payments.

What if I have special requests?

The booking form gives you the opportunity to let us know your special requests. All requests are passed onto the property and these will be accommodated by the property where ever possible.

Please be aware that room location & early check-in/late check-out requests cannot be guaranteed.

What does my quote include?

All inclusions are outlined in your quote. For example, unless breakfast is specifically mentioned, the quote is for room only. Please note that Package Prices promoted on our website often include items such as transfers and tours. These items need to be selected in your Quote.
The rule to remember is: If it’s listed on your Quote, it’s included in your package.

Items such as transfers and tours listed may not be complimentary. They form part of the total package price.

Is my quote per person or the total for my group?

The cost on your quote is for the total number of people travelling in your group.

I do not like entering my credit card details online

As secure delivery of your credit card information is essential, we use Secure Sockets Layer technology, and public-key security. During transmission of your credit card details, the encryption software will transfer your information from your browser to our server in an encrypted form that eliminates any possibility of the information being intercepted enroute over the internet. You may advise credit details by phone, however we do not recommend it.

We also offer PayPal as an alternative payment method, it is easy to checkout using PayPal.

What if I do not have a credit card?

Contact your consultant via email and you will be advised on other payment options. We offer multiple payment options such as PayPal and Direct Deposit.

What if I need to cancel or amend my booking?

Please see our Terms & Conditions for full details.

Once I’ve begun my trip, who should I contact for help?

Once your journey has commenced, it is advisable to get in touch with the service provider in the city/country where you are situated.

For your convenience we have provided the toll-free number of all Supplier.